Rooobet FAQ – All your questions answered in one place

No worries — you can recover your password in just a few minutes. Here are the steps:

• Step 1: On the login page Click the "Forgot Password?" link.
• Step 2: Enter your registered email address or mobile number.
• Step 3: A reset link will be sent to your email, or a 6-digit OTP code will be sent to your phone.
• Step 4: Use that link or code to set your new password.

After the reset link is sent Within 15 minutes must be used before it expires. If you haven't received the email, check your spam or junk folder.

If the issue persists, email support@rooobet.app or reach out via live chat — most issues are resolved within 30 minutes.

Rooobet offers several responsible gaming tools that you can enable yourself directly from your profile:

• Deposit limit: Set a daily (e.g. ৳5,000), weekly, or monthly deposit cap. Limits take effect immediately once set; if you want to increase the limit, a 7-day waiting period applies.
• Session Time Limit: Set how long you want your session to last. You'll receive an automatic alert when the time is up.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-exclusion: Exclude yourself for anywhere between 6 months and 5 years for an extended break.
• Reality Check: A reminder will appear on screen at regular intervals showing how long you've been playing.

For more details, visit our Responsible Gaming View page.

No, absolutely not. rooobet strictly prohibits anyone under the age of 18 from using the platform.

Date of birth is required at registration, and age must be verified using a National ID (NID) or valid government-issued ID before your first withdrawal. Any account found to have used false information during verification will be permanently suspended and funds may be forfeited.

If minors are in your household, keep your account logged out on shared devices and never save your password. If you have concerns, contact us at support@rooobet.app.

Rooobet Support Team 7 days a week, 24 hours a day Ready to assist you in Bangla. Here are your contact options:

• Live Chat: Log in to the site and click the chat icon in the bottom-right corner. Usually within 2–5 Minutes Response within
• Email: support@rooobet.app – Email us for detailed issues; responses typically arrive within 12–24 hours.
• App Notifications: On the Mobile App Support ticket submission is available.

For urgent matters (account lock, suspicious transactions), contact us via live chat — it's the fastest option. Include your account username or registered number when reaching out to support for a quicker resolution.

The minimum deposit amount on rooobet is ৳500 (five hundred BDT). This amount is what activates the welcome bonus.

Payment methods and their limits:

• Mobile Pay: Minimum ৳500, maximum ৳50,000 per transaction.
• Nagad: Minimum ৳500, maximum ৳50,000.
• Rocket: Minimum ৳500.
• Bank Card (Visa/Mastercard): Minimum ৳1,000.

Deposits are usually Instant — your balance is typically updated within a few seconds to 5 minutes. If there's an unusual delay, contact live chat with your transaction ID.

When a match is cancelled or abandoned, rooobet follows international betting rules:

• Match Fully Cancelled: All wager amounts are refunded in full. Credits are typically returned to your account within 1–4 hours.
• Cricket results determined by the Duckworth-Lewis (DLS) method: DLS results are considered valid and bets are settled accordingly.
• If the specified overs are not completed: A match is considered "incomplete" and all bets are voided if fewer than 20 overs are bowled in an ODI or fewer than 5 overs in a T20.
• Live Betting: If a result can be determined based on completed innings/overs at the time the match was called off, that result stands as final.

For full terms and conditions Terms & Conditions Read.