1Introduction
Rooobet.app ("rooobet", "we") is one of Bangladesh's most trusted online betting and gaming platforms. We believe privacy is a fundamental right. This policy document provides a full account of how your personal information is handled.
This privacy policy applies automatically when you use rooobet's website, mobile app, or any of our services. Continued use of our services indicates that you have read and agreed to this policy.
Our Core Commitments: rooobet never sells your personal information to third parties. Your data is used solely for service delivery and legal compliance.
This policy is published in both Bengali and English. In the event of any conflict, the English version will take precedence.
2What Information We Collect
Rooobet collects information in several ways — some is provided directly by you, and some is collected automatically.
What You Provide Directly
- Registration Information: Full name, email address, date of birth, phone number, and residential address.
- Identity Verification Documents: A copy of your national ID, passport, or driving licence.
- Payment Information: Mobile Pay/Nagad number or bank account details.
- Communication Content: Messages, complaints, and feedback sent to support.
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifier.
- Usage Data: Pages you visited, time spent, and games you played.
- Transaction History: A complete record of all deposits, withdrawals, and bets.
- Cookies & Tracking Data: Session data and preference settings.
| Data Type | How We Collect Data | Required? |
|---|---|---|
| Name & Email | Registration Form | Yes |
| Phone Number | Registration Form | Yes |
| Identity Document | KYC Process | On Withdrawal |
| IP Address | Automatic | Automatic |
| Betting History | Platform Usage | Automatic |
3How Your Data Is Used
Collected data is used only for its stated purpose. It is never used for anything beyond that.
- Account Management: Registration, login, identity verification, and account security.
- Service Delivery: Processing bets, paying out winnings, and handling payment transactions.
- Customer Support: Complaint resolution and issue handling.
- Legal Compliance: Anti-money laundering, age verification, and regulatory reporting.
- Platform Improvements: Analysing user experience and developing new features.
- Fraud Prevention: Detecting and blocking suspicious activity.
- Marketing (Consent-Based): Sending relevant offers and promotions with your consent.
If you no longer wish to receive marketing messages, you can opt out at any time through your profile settings or by contacting support.
5Data Protection Practices
Rooobet uses industry-standard technology to protect your data. Security measures are continuously reviewed and upgraded.
- SSL/TLS Encryption: All data transmitted to the site is protected with 256-bit encryption.
- Password Hashing: Passwords are never stored in plain text.
- Firewall & DDoS Protection: Multiple layers of protection are in place at the server level.
- Regular Security Audits: Third-party experts conduct regular vulnerability assessments.
- Access Controls: Staff can only access the information required for their specific role.
- Two-Factor Authentication: Two-factor authentication is supported on your account.
No system is 100% secure. In the event of a data breach, we will notify affected users within the legally required timeframe.
6Cookies & Tracking Technologies
Rooobet's website uses various types of cookies — small files stored in your browser.
You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.
7How Long We Retain Your Data
We do not retain data longer than necessary. However, certain information is required by law and regulatory obligations to be kept for a defined period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligation |
| Transaction Records | 7 years | Financial Regulator |
| KYC Documents | 5 years after the end of the relationship | AML Regulations |
| Support Messages | 2 Years | Service Quality Improvement |
| Log Files | 90 days | Security Monitoring |
| Marketing Data | Until Opt-Out | Consent-Based |
8Your Data Rights
You have certain fundamental rights over your data held by rooobet. To exercise these rights, please contact support.
We will respond within 30 business days of receiving your request. For complex cases, additional time may be required and you will be informed accordingly.
9Child & Minor Protection
Rooobet strictly prohibits account creation and use by anyone under the age of 18. We do not knowingly collect any information from minors.
Age is verified at the time of registration and again during the KYC process. Any account found to belong to a minor is immediately closed and all associated transactions are cancelled.
If you suspect a minor is using your device or account, contact support immediately and lock the account.
10International Data Transfers
Rooobet's servers may be located in various countries. When your data is processed abroad, this Privacy Policy continues to apply.
Standard Contractual Clauses (SCC) are used for data transfers outside the European Economic Area, ensuring your information receives the same level of protection wherever it goes.
11Policy Updates
Rooobet may update this Privacy Policy as needed. You will be notified via your registered email or a site notice at least 30 days before any significant changes take effect.
Continued use of the site after any changes constitutes acceptance of the updated policy. Previous versions are archived and available upon request.
12Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:
- Email: privacy@rooobet.app
- General Support: support@rooobet.app
- Live Chat: Available 24/7 from any page on the site
- Response Time: Typically within 3 business days; up to 30 days for complex matters
If we are unable to resolve your concern, you have the right to file a complaint with your country's data protection authority.
How We Protect Your Information
End-to-End Encryption
Every piece of data sent to the site is protected with 256-bit SSL encryption, making it unreadable to anyone in transit.
Sale of Data Prohibited
Your name, phone number, or any personal information is never sold to advertisers or brokers.
Data Minimization
We only collect what is necessary to provide our services — nothing more.
Defined Retention Period
Data is automatically deleted once it is no longer needed. We do not retain outdated information.
In Your Control
You can request to view, correct, or delete your data at any time. We respond within 30 days.
Regular Security Audits
Independent security experts audit rooobet's systems annually. Any vulnerabilities found are addressed immediately.
Frequently Asked Questions
To start playing at the Live Casino, log in to your account and navigate to the "Casino" or "Live Casino" section. There you'll find real dealer tables from Evolution Gaming and Ezugi – including Live Baccarat, Roulette, Blackjack, Andar Bahar, and Teen Patti.
Clicking on your preferred table launches a live video stream where you can watch a real dealer handle cards or chips. Select your chip size on screen and place it on the table — the dealer closes betting at a set time and the game begins. Winnings or losses are reflected in your account instantly. You can also chat with the dealer via live chat.
In addition to cricket, rooobet also offers betting on football, tennis, basketball, volleyball, hockey, and eSports. To explore these, go to the "Sports" section from the menu and select your preferred sport from the list on the left.
Football coverage spans the Premier League, La Liga, and Bundesliga through to international tournaments. Markets include match result (1X2), total goals (under/over), first goalscorer, corner kicks, and 50+ other options. In-play betting lets you read the game and place bets as the action unfolds, with odds updating in real time.
Your Data Is Safe – Get Started with Confidence
Your privacy is our priority at rooobet. Register in a secure environment and start betting today.
18+ only. SSL secured. Data is never sold.